Privacy Policy

NeurivaPlus.com (“Website”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your personal data. By using our Website, you agree to the practices outlined below.

Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us

• Contact details: such as your name, email address, phone number, and mailing address when you fill out forms, subscribe to newsletters, or contact us.
• Purchase information: such as billing address, shipping address, payment details, and order history when you make a purchase.
• Account information: if you create an account on our Website.

b. Information Collected Automatically

• Device and browser information: including IP address, browser type, operating system, and device type.
• Usage information: such as pages visited, time spent on pages, links clicked, and navigation patterns.
• Cookies and similar technologies: for tracking website activity, personalizing content, and improving user experience.

c. Information from Third Parties

• We may receive information about you from our service providers, partners, or other third parties, only to the extent necessary to provide our services.

How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide Services and Process Orders
   • To deliver products or services you purchase.
   • To process payments securely and verify transactions.
   • To manage returns, refunds, and customer service inquiries.
2. To Improve Our Website and Services
   • To analyze user behavior and website performance.
   • To optimize content, design, and functionality.
3. To Communicate With You
   • To respond to inquiries, support requests, or complaints.
   • To send newsletters, promotional messages, or updates (only with your consent).
4. For Security and Legal Compliance
   • To detect, prevent, and respond to fraud, abuse, or other illegal activities.
   • To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing Personal Data

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: where you provide explicit permission for certain uses of your data, such as receiving marketing emails.
• Contractual necessity: when processing is necessary to fulfill your orders or provide services you requested.
• Legitimate interests: for purposes such as website functionality, fraud prevention, and analytics, provided your rights are not overridden.
• Legal obligations: to comply with applicable laws and regulations.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, track website usage, and provide relevant content.

Types of Cookies:

• Essential cookies: required for basic website functionality, such as shopping cart and login features.
• Performance cookies: collect anonymous data about how visitors use the Website.
• Functional cookies: allow the Website to remember your preferences and settings.
• Marketing cookies: used to deliver personalized content and ads (only with your consent).

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers: including payment processors, shipping companies, IT service providers, and marketing partners who help us operate the Website or fulfill orders.
• For legal reasons: to comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights, safety, or property.
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business.

All third parties with whom we share your data are required to protect it and use it only for the purpose we disclose.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above, including:

• Order and account information: retained for as long as your account is active or as needed to provide services.
• Legal and regulatory compliance: retained as required by law.
• Analytics and performance data: typically retained for a limited period, after which it is anonymized or deleted.

Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no security measures can guarantee complete protection, and you use the Website at your own risk.

Your Rights

If you are located in the EEA, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of personal data where permitted by law.
• Right to restriction of processing: limit how we use your personal data.
• Right to object: object to certain data processing, including marketing.
• Right to data portability: receive your personal data in a structured, machine-readable format.
• Right to withdraw consent: withdraw consent for data processing at any time.
• Right to lodge a complaint: with a data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at support@neurivaplus.com

Children’s Privacy

The Website is not intended for children under the age of 13 (or the minimum age in your country). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately.

International Data Transfers

If you access the Website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using the Website, you consent to this transfer.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date revised. We recommend checking this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.