Shipping Policy
At NeurivaPlus.com (“we”, “us”, “our”), we are committed to delivering your orders promptly and safely. This Shipping Policy explains how we process, ship, and deliver orders, along with estimated timelines and related information.
Order Processing
- Orders are usually processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order is processed and ready for shipment.
Shipping Methods and Delivery Times
We offer the following shipping options depending on your location:
- Standard Shipping: Typically 5–10 business days within the United States.
- Expedited Shipping: Typically 2–5 business days within the United States.
- International Shipping: Delivery times vary depending on the destination and customs processing. International shipping may take 7–21 business days.
Please note that these are estimated delivery times and are not guaranteed. Delivery may be delayed due to unforeseen circumstances, including weather, customs inspections, or carrier delays.
Shipping Costs
- Shipping costs are calculated at checkout based on the shipping method, weight, and destination of your order.
- Occasionally, free shipping promotions may be offered. If applicable, these will be displayed during checkout.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the delivery status of your order through the carrier’s website.
Shipping Restrictions
- We currently ship only to countries listed during the checkout process.
- Some products may have restrictions and cannot be shipped to certain regions due to legal or logistical limitations.
- Orders shipped internationally may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
Damaged or Lost Shipments
- If your order arrives damaged or if the package is lost during transit, please get in touch with us immediately at support@neurivaplus.com.
- We may request photos of the damaged items or packaging for verification.
- We will work with the carrier to resolve the issue and, when appropriate, offer a replacement or refund.
Changes to Shipping Policy
NeurivaPlus.com reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about our shipping practices or need assistance with your order, please contact us.