Refund and Returns Policy

At NeurivaPlus.com (“we”, “us”, “our”), we strive to ensure that every customer is satisfied with their purchase. This Refund Policy explains our guidelines for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

Eligibility for Refunds

• Products must be returned within 30 days of the delivery date to be eligible for a refund.
• Items must be unused, unopened, and in their original packaging.
• Certain products, such as those marked as non-returnable or clearance items, may not be eligible for a refund.

How to Request a Refund

• To request a refund, please contact our customer support team at support@neurivaplus.com.
• Include your order number, product name, and reason for the return in your request.
• Our team will review your request and provide instructions for returning the item.

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or an error occurred on our part.
• We recommend using a trackable shipping service to ensure the returned item reaches us safely.
• NeurivaPlus is not responsible for items lost in transit during the return process.

Refund Processing

• Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed using the original payment method.
• Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Exchanges

• If you received a defective or incorrect item, please contact us immediately at hello@neuriva.co.
• We will provide instructions for returning the product and will ship a replacement item at no additional cost, subject to availability.

Damaged or Defective Items

• If you receive an item that is damaged or defective, do not use it and contact us within 7 days of delivery.
• Include photos of the damage or defect in your email.
• We will either issue a refund or send a replacement item based on your preference and product availability.

Non-Refundable Items

The following items are non-refundable:

• Products that have been opened or used.
• Clearance, final sale, or promotional items clearly marked as non-returnable.
• Gift cards or downloadable digital products.

Changes to This Refund Policy

NeurivaPlus.com reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about refunds, returns, or exchanges, please contact us.